800-999-9660
Current wait: 24 mins (11m avg)
Hours: 24 hours, 7 days
Best time to call: 8:15am
Want to contact Western Union customer service faster? Don't wait on hold! Chat with the Western Union team directly via live chat.
(800) 877-8973
TTY
(800) 325-4045
(800) 999-9660
Check out if you can find the solution you need.
What happened: I was trying to do something, and ran into a problem.
What happened: I need my money order so I can cash it .the one I mailed you would not cash .thanks my email address is *****@***.com
What happened: I mailed you a money order because I couldn't cash it .I mailed it to you .Im waiting for my other money order to cash . thanks
What happened: Hi I mailed a money order to you .im waiting for another one so I can cash it.is it on the way to me? My email address is *****@***.com. thanks
What happened: My transation never made it to the recipient at Federal bureau of prisons in district Columbia. The cashier did not put the receivers prison number anywhere like I told him several times MUST be included to be there.
What happened: The problem: My name is blocked to receive money
What happened: Hello an amount of money amounting to **.*** has been transferred from Iraq to Turkey through my wife's brother but I did not succeed in receiving the amount and an invoice request appears for me knowing that the MTCN code is ********* please help me because urgently need the transfer
To contact the Western Union customer service by phone, you can follow these steps:
Look up the phone number of the Western Union customer service. The phone number is listed on westernunion.com. Or check out the Western Union phone number page on WorthEPenny.
Dial the Western Union phone number 800-999-9660.
Hours: 24 hours, 7 days
Best time to call: 8:15am
Wait for an answer: Once the call is connected, wait for a Western Union representative to answer on the other end.
Average wait time: 11m
Identify yourself and state your reason for calling the Western Union representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Western Union to help them assist you.
Ask for assistance: Ask the Western Union representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Western Union needs additional information from you or provides any instructions, follow them carefully.
Thank the Western Union representative: After you have received the assistance you need, thank the Western Union representative for their time and help.
To get to a real person as quickly as possible when calling Western Union, you can follow these steps:
Dial the Western Union customer service phone number 800-999-9660, which can be found on the Western Union website or in your order confirmation email form Western Union. Or check out the Western Union phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Western Union. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Western Union representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Western Union representative.
If the system still doesn’t connect you to a Western Union representative, stay on the line without pressing any keys. Western Union will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Western Union.
Once you reach a live person, explain your issue and provide any relevant information about your Western Union order. The Western Union representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Western Union website. This may allow you to connect with a Western Union representative more quickly and efficiently than calling.
When calling Western Union customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Western Union account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Western Union representative without any disruptions or background noise.
Be polite and respectful to the Western Union representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Western Union.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Western Union representative address your concern.
If the initial Western Union representative is unable to resolve your issue, politely ask to speak with a supervisor from Western Union or escalate the issue to a higher level of authority.
Take notes during the call, including the Western Union representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Western Union after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Western Union customer service.
If you are unhappy with your call to Western Union customer service, there are several options you can try:
Call again: Try calling Western Union customer service again and speak to a different Western Union representative. Sometimes a different Western Union representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Western Union representative, you can ask to speak with a supervisor from Western Union or escalate the issue to a higher level of authority.
Provide feedback: After the call, Western Union may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Western Union customer service through other channels, such as email or chat. You can also explore the Western Union Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Western Union service, you may want to consider other options such as returning the product you bought on Western Union or filing a complaint with a consumer protection agency.
To the Western Union customer support via live chat, you can follow these steps:
Go to the Western Union website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Western Union customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Western Union representative.
Provide any necessary information about your issue or question, and wait for the Western Union representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Western Union live chat option, you may need to contact the Western Union customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Western Union via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Western Union via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Western Union official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Western Union, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Western Union. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Western Union social media team.
Please note that the social media accounts of Western Union are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Western Union for certain issues. For urgent or complex issues, it's recommended to contact Western Union customer service via phone or chat for more personalized assistance.
Yes, to contact the Western Union customer support by email, follow these steps:
Go to westernunion.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Western Union and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Western Union order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Western Union order number or username.
Once you have completed the email, click send. You should receive a response from the Western Union customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Western Union. WorthEPenny provides free tools and resources to assist customers in reaching Western Union customer service more efficiently, such as the Western Union phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Western Union, as well as forums where Western Union customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Western Union, it is not associated with or endorsed by Western Union.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Western Union official app or the Western Union company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Western Union trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Western Union. All references by WorthEPenny to third-party trademarks like Western Union are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.